Last updated: 8 December 2023
All Care Taken Prior to Shipping
At Scented Garden Frangipanis, we are committed to providing our customers with healthy, high-quality plants.
Our plants receive meticulous care to ensure they are disease-free and in excellent condition at the time of shipping.
The staff at Scented Garden Frangipani take great care in packing and sending your plants, however, we do not accept responsibility for plants if they are delayed, damaged in transit, or lost by Australia Post.
Due to the delicate nature of living plants and the numerous external factors that can affect their health and vitality post-purchase, we are unable to offer returns or exchanges on plant material once they are shipped.
We cannot guarantee their longevity or growth performance as it significantly depends on the care, planting location, and the environmental conditions they are exposed to thereafter.
We Provide Valuable Information for Successful Growing
What we offer instead is a wealth of expertise and guidance to set you and your new plants up for success.
Detailed care and planting instructions tailored to each plant variety are provided on our website.
We also offer recommendations for soil, fertilizers, and other supplies that could enhance the plant’s health and growth.
Read our Growing Advice for Optimal Results
We strongly encourage our customers to read the ‘Growing Advice’ pages on our website to understand the best way to care for your plants, to allow them to thrive in your garden.
You are also welcome to reach out to us with any questions or concerns regarding plant care, and we are always here to provide ongoing support.
Our dedicated team at Scented Garden Frangipanis is available to assist you via email or phone. Please go to our Contact Page for these details.
It’s our priority to ensure you feel confident and informed as you embark on your gardening journey.
We sincerely appreciate your understanding of and adherence to, our refund and exchange policy.
Extra Security for Postage Available
For extra security, plants can be sent via registered post – please contact us for this option.
Your satisfaction and the success of your garden are of utmost importance to us, and we look forward to growing together!
Thank you for choosing Scented Garden Frangipanis for your gardening needs.